Return and Refund Policy
We have a 30 minutes return/refund policy, which means you have 30 mins after receiving your item to request a return/refund. You should check your items on the actual delivery. You cannot contest missing item/s after the said 30 mins period. All sea shells will be placed under the plastic bags where all fish where placed. This is because if it's placed at the top, it may deteriorate the fishes physical conditions. Failure to inspect the box thoroughly will not be the Company's fault. You as the customer must protect yourself and must check it THOROUGHLY on the actual delivery before accepting the goods. Accepting the goods to our riders means that you actually check all the products you ordered that it's complete and in good condition.
To be eligible for a return/refund(Seafood items are not needed to be returned), your item must be in the same condition that you received it, unworn or unused, with tags(if delivered with tags), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund request, you can contact us at firstname.lastname@example.org. If your refund request is accepted, we’ll immediately send you a refund, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any refund question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.
Exceptions / non-returnable items
Certain types of items cannot be returned, like our beef and coffee products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You cannot ask for a refund or return because you didn't get the certain type of gender you requested, you expect it to be alive but it's dead(We are claiming the goods as "Fresh" not "Live"), you didn't like the product/s delivered to you for no reason, you just mistakenly ordered a certain product, or you don't like the size of product that you got. By placing your order, we assume that you've read and understood all contents and policy on our site including the disclaimers placed on every product page of the site.
We will not refund your item if the taste wasn't the one you're expecting as taste buds differ from each person.
*GENDER CANNOT BE PICKED. THE GENDER OF YOUR ORDER WILL BE DEPENDENT ON THE CATCH OF THE ACTUAL DAY *
*AVAILABILITY OF THE SIZE OF SEAFOOD DEPENDS ON THE CATCH OF THE DAY. SOME MIGHT BE MISSING ON YOUR ORDERS, BUT IT WILL BE DEDUCTED DIRECTLY TO YOUR INVOICE*. OUR PRICING IS PER KILO. YOUR TOTAL INVOICE MAY CHANGE AT THE DAY OF ACTUAL DELIVERY; WE WILL NOTIFY YOU BEFORE DELIVERING. (EG: 1.1 kilo may result to+.1kg payment or .9kg may result to -.1kg payment).
THIS IS BECAUSE, WE DO NOT STOCK ANY SEAFOOD. ALL OUR GOODS IS FRESHLY WILD-CAUGHT DAILY. If you're already paid we'll give you a store credit equivalent to the amount we owe you. We will immediately notify you on the day of actual delivery.
NO CANCELLATION OF ORDERS ON THE DAY OF DELIVERY.