Disclaimer & Return and Refund Policy

All sales made will be FINAL. We are not issuing a refund if you just immediately change your mind for the delivery date. You can only either have it delivered the day it was scheduled or have it rescheduled.

We have a 30 minutes return/refund policy, which means you have 30 mins after receiving your item to request a return/refund. You should check your items on the actual delivery. You cannot contest missing item/s after the said 30 mins period. All sea shells will be placed under the plastic bags where all fish where placed. This is because if it's placed at the top, it may deteriorate the fishes physical conditions. Failure to inspect the box thoroughly will not be the Company's fault. You as the customer must protect yourself and must check it THOROUGHLY on the actual delivery before accepting the goods. Accepting the goods to our riders means that you actually check all the products you ordered that it's complete and in good condition.

To be eligible for a return/refund(Seafood items are not needed to be returned), your item must be in the same condition that you received it, unworn or unused, with tags(if delivered with tags), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a refund request, you can contact us at fisherscart@protonmail.com. If your refund request is accepted, we’ll immediately send you a refund, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted. 

Regarding weight disputes, please note that the fish port uses manual weighing scales (the same type used in public markets). A dispute will only be honored if you are using the same type of scale. We do not accept readings from baking scales, digital food scales, body weight scales, or metal-type scales. Please be aware that different types of scales naturally have discrepancies between them.

PLEASE NOTE: This policy applies only to our regular seafood.

Weight disputes are accepted for Whole Alaskan King Crab, Alaskan King Crab Legs, and Boston Lobster, as these products are imported and not native to the Philippines. They are weighed using certified digital food scales to ensure their exact weight before being sold.

You can always contact us for any refund question at fisherscart@protonmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like our beef and coffee products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. On orders cancelled for no particular reason, a cancelation fee of 0.5% will be deducted to your payment which will directly to the processing fee of the bank and not to us.

You cannot ask for a refund or return because you didn't get the certain type of gender you requested, you expect it to be alive but it's dead(We are claiming the goods as "Fresh" not "Live"), you didn't like the product/s delivered to you for no reason, you just mistakenly ordered a certain product, or you don't like the size of product that you got. By placing your order, we assume that you've read and understood all contents and policy on our site including the disclaimers placed on every product page of the site. 

We will not refund your item if the taste wasn't the one you're expecting as taste buds differ from each person.

Disclaimer:

*GENDER CANNOT BE PICKED. THE GENDER OF YOUR ORDER WILL BE DEPENDENT ON THE CATCH OF THE ACTUAL DAY * 

*AVAILABILITY OF THE SIZE OF SEAFOOD DEPENDS ON THE CATCH OF THE DAY. SOME MIGHT BE MISSING ON YOUR ORDERS, BUT IT WILL BE DEDUCTED DIRECTLY TO YOUR INVOICE*. OUR PRICING IS PER KILO. YOUR TOTAL INVOICE MAY CHANGE AT THE DAY OF ACTUAL DELIVERY; WE WILL NOTIFY YOU BEFORE DELIVERING. (EG: 1.1 kilo may result to+.1kg payment or .9kg may result to -.1kg payment).

THIS IS BECAUSE, WE DO NOT STOCK ANY SEAFOOD. ALL OUR GOODS IS FRESHLY WILD-CAUGHT DAILY. If you're already paid we'll give you a store credit equivalent to the amount we owe you. We will immediately notify you on the day of actual delivery. 

For seashells in case the half shell is not available, we will ship full full shell with extra weights but with no extra charge. 

Ex: 1 Half Shell Scallop order will be replaced by 1.2kg Full Shell Scallop.

Sea Shell Products Consumption Disclaimer

Notice: All Sea Shell Products Must Be Consumed Within the Day of Delivery

We at FishersCart Seafood Store take great pride in providing you with the freshest and highest quality sea shell products. However, we would like to remind you of the importance of safe consumption practices to ensure your well-being.

Consumption Guidelines:

1. Consume Promptly: Shellfish products should be consumed on the day of delivery to maintain freshness and quality. Delayed consumption may increase the risk of food poisoning and spoil the taste and texture. You must also clean all shellfish products thoroughly.
   Do not consume if they arrive open: Dead shellfish are not safe to eat. FishersCart is not liable for illnesses caused by improper cleaning or consuming shellfish that arrived open. This policy applies to all products, including promotional freebies.
   
   

2. Refrigeration: If you must store the sea shell products for a short period before consumption, please refrigerate them at a temperature of 32°F (0°C) or lower. Ensure that the products are kept in an airtight container to prevent contamination. For some sea shells, it's advised to be pre-cooked before refrigerating. 

3. Avoid Seafood Allergens: If you have known seafood allergies, please exercise caution when consuming our sea shell products. Always consult with a medical professional before consuming any seafood.
   

Liability Disclaimer:

In compliance with food safety standards and guidelines, we wish to make it clear that once the sea shell products are delivered to you, their proper handling, storage, and timely consumption are your responsibility. In the event that you fail to consume the products on the day of delivery and experience any adverse health effects, FishersCart Seafood Store cannot be held liable for any damages, including but not limited to food poisoning, allergic reactions, or spoilage.

We encourage you to prioritize your health and safety by following the consumption guidelines provided above. If you have any questions or concerns about our sea shell products, please do not hesitate to contact our customer support team.

By accepting delivery of our sea shell products, you acknowledge and agree to the terms outlined in this disclaimer.

Thank you for choosing FishersCart Seafood Store, and we look forward to serving you with the finest sea shells products.

Sincerely,

FishersCart Seafood Store

NO CANCELLATION OF ORDERS ON THE DAY OF DELIVERY.